Skip to content

Payment Cancelled

Your payment was cancelled. No charges were made to your account.

What Would You Like To Do?

Try Again

Go back to our services and complete your purchase when you're ready.

Back to Services

Need Help?

Contact us if you experienced any issues or have questions about our services.

Contact Support

Common Payment Issues

Card Declined

If your card was declined, please check with your bank or try a different payment method. Sometimes international payments are blocked by default.

Security Verification

Some banks require additional verification for online purchases. You may need to approve the transaction through your bank's app or website.

Connection Issues

If you experienced a connection timeout, please try again. Your card will not be charged for incomplete transactions.

Still Having Issues?

We're here to help! Contact us directly and we can process your order manually or help resolve any payment issues.

Email Direct Support
We'll respond within 24 hours with a solution

Common Questions

Frequently Asked Questions

Curious about visiting with us, becoming a pet team, or inviting Faithful Friends to your facility? Here are the questions we hear most often.

Getting Involved

Do I have to own a pet to volunteer?

No. Pet ownership is not required to join Faithful Friends. Many people serve by helping during visits, and even pet owners always make their first facility visit without an animal so they can see how our teams work.

Is there an age requirement to join?

There are absolutely no age restrictions for joining Faithful Friends. Volunteers of all ages are welcome. Handlers under 16 must be accompanied by an adult, and all handlers must show they can control the animal at a temperament test.

How do I get started?

New human volunteers attend an orientation workshop held on the third Saturday of February, April, June, August, and October. To register, email newvolunteer@faithfulfriendsaat.com. You're welcome to bring photos of your pet to the workshop.

Can my children volunteer with me?

Yes. Families serve together often. Children may participate, and handlers under 16 must be accompanied by an adult. Anyone handling an animal completes the same temperament evaluation as everyone else — showing they can control the animal — so every visit is safe and positive.

Becoming a Pet Team

What kinds of animals can participate?

Over the years our teams have included dogs of every size, as well as cats, rabbits, a ferret, and even turtles. Breed and pedigree don't matter — what matters is a calm, gentle, friendly temperament and up-to-date vaccinations.

What vaccinations does my pet need?

Animals must be vaccinated against all diseases that can be transmitted from animal to human, human to animal, or animal to animal, and current shot records must be kept on file with the ministry. All vaccinations must be updated with Faithful Friends Animal-Assisted Therapy, Inc., even though a vaccine may have been given in a previous year(s). We must have a record with a current-year date on the top showing all vaccines are current.

What is the temperament test?

It's a short, low-pressure evaluation of how your animal responds to strangers and unfamiliar settings, checking for any signs of aggression. Animals are re-checked periodically, including during the months their rabies vaccination is renewed.

Can I bring more than one pet?

You may own as many pets as you like, but only one animal accompanies you per visit so each team can give residents and patients calm, focused attention.

Visits & Facilities

Where do your teams visit?

Our teams visit hospitals, hospice, nursing homes, assisted-living and memory-care communities, schools, and care centers across the greater Houston–Clear Lake area — bringing comfort wherever it's welcome.

Why does animal-assisted therapy help?

Many doctors and therapists have found that time with a gentle animal can lower blood pressure and ease stress, creating a calm, non-threatening moment of connection for people in difficult situations.

Can Faithful Friends visit our facility?

We'd love to hear from you. Please reach out through our contact page and we'll talk through how a regular visit from our pet teams could serve your residents, patients, or students.

About the Ministry

Who is Faithful Friends?

We're a group of volunteers who share a common desire to spread joy and happiness to those in difficult situations by visiting them with their pets. The ministry was founded by Shari Ferguson and became part of University Baptist Church in Houston in September 1993.

Is there a cost to participate?

Faithful Friends is a volunteer ministry. Reach out and we'll walk you through everything involved in joining — from the orientation workshop to your pet's evaluation — and answer any questions along the way.
What Our Clients Say

Stories of Comfort & Joy

The difference a friendly visit can make

When the dogs come through the doors, you can watch the whole room light up. Residents who don't say much all week will talk for an hour about the pet that came to see them. It's one of the most anticipated visits we have.

AD
Activities Director
Senior Care Community

My daughter was nervous to read out loud at school until she started reading to one of the Faithful Friends dogs. He never corrects her, never laughs — he just listens. Her confidence has completely changed.

P
Parent
School Reading Program

Volunteering with my dog through Faithful Friends has been the most rewarding thing we do together. Seeing him bring a smile to someone having a hard day reminds me why we started.

PT
Pet Team Volunteer

Bringing Comfort & Joy

Get Involved with Faithful Friends

Our volunteer pet teams visit hospitals, nursing homes, schools, and care centers across the greater Houston–Clear Lake area.

Facilities who'd like a visit: Request a Visit
We'll Reply Soon
All Ages Welcome
Serving Since 1993